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Hospitality and Tourism: Home

Welcome to Hospitality Adminstration

This guide is intended to help you find books, and videos, locate magazine and journals articles, search online resources, and find websites with valuable content. You may also want to visit the HCC Hospitality Administration website for helpful tourism information.

Hospitality

The tabs across the top of the page will help you navigate between topics. In addition, tabs with an arrow have sub-pages.

This resource is for you. Please feel free to contact me to make comments or suggestions or ask questions using the contact information on the right.

One other subject guide may have information related to Hospitality. 

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5 Ted Talks on Hospitality

What's next in service for the hospitality industry | Jan Smith

Jan M. Smith, Founder and President of Inland Management Group, provides organizations and individual clients with invaluable outsourced Human  Resource professional advice in Human Resource Management, Hospitality Operations, Training & Development, Employee Relations, and Recruitment.  Jan is an energetic facilitator, speaker, and trainer for national and international corporate and non-profit organizations. She has shared her passion for service excellence through her support of the Tourism/Hospitality/Service industries in Temecula, California, for the past 15 years.

The reach of a restaurant | Thomas Keller

As an owner of several successful restaurants, Thomas Keller delighted the audience by sharing the key to running successful restaurants and bakeries. From the extraordinary relationships he builds with individuals across the country who provide him with the highest quality of ingredients to how he fosters an environment for exemplary execution, he has designed a formula for success.

Service Isn't Same As Hospitality | Anna Dolce Dolce

The #1 thing the hospitality industry lacks is hospitality. Good service is no longer good enough in an increasingly competitive business environment. Anna Dolce shares the difference between the two and why hospitality is critical to your future business success and making the world better. Anna Dolce traded her Miss Georgia (Europe) crown and national fame for a $40 shot at the American Dream. After getting her start in the restaurant industry, Anna observed that the biggest missing piece in the hospitality industry is often hospitality.

The Customer Revolution in Customer Service | David Bequette

David Bequette is the Chief Financial Officer of FruitsMax, a dietary supplement company based in California with exports from Armenia. Bequette is also the co-founder and managing partner of DAVAN Group, an eco-friendly café, and industries firm. Until taking over his ventures' hands-on management, he served as the Chief Executive Officer of Figaro Management Group in Yerevan, Armenia.

"Hostmanship: the art of making people feel welcome" | Jan Gunnarsson

Jan Gunnarsson is a hospitality industry veteran from Sweden who exhibits a refreshing take on customer service and leadership. Jan believes customer experience is not in the first place about strategies and tactics but about the attitude we bring. Jan talks about how a business's heart is your attitude. Hostmanship is the book he wrote with Olle Blohm. Hostmanship really is about giving. It's about sharing a part of yourself and your knowledge.

Hospitality News Around the World

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References

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