This guide is intended to help you find books, and videos, locate magazine and journals articles, search online resources, and find websites with valuable content. You may also want to visit the HCC Hospitality Administration website for helpful tourism information.
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Restaurateur Will Guidara's life changed when he decided to serve a two-dollar hot dog in his fancy four-star restaurant, creating a personalized experience for some out-of-town customers craving authentic New York City street food. The move earned such a positive reaction that Guidara began pursuing this kind of "unreasonable hospitality" full-time, seeking out ways to create extraordinary experiences and give people more than they could ever possibly expect. In this funny and heartwarming talk, he shares three steps to crafting truly memorable moments centered in human connection – no matter what business you're in.
Jan M. Smith, Founder and President of Inland Management Group, provides organizations and individual clients with invaluable outsourced Human Resource professional advice in Human Resource Management, Hospitality Operations, Training & Development, Employee Relations, and Recruitment. Jan is an energetic facilitator, speaker, and trainer for national and international corporate and non-profit organizations. She has shared her passion for service excellence through her support of the Tourism/Hospitality/Service industries in Temecula, California, for the past 15 years.
As an owner of several successful restaurants, Thomas Keller delighted the audience by sharing the key to running successful restaurants and bakeries. From the extraordinary relationships he builds with individuals across the country who provide him with the highest quality of ingredients to how he fosters an environment for exemplary execution, he has designed a formula for success.
The #1 thing the hospitality industry lacks is hospitality. Good service is no longer good enough in an increasingly competitive business environment. Anna Dolce shares the difference between the two and why hospitality is critical to your future business success and making the world better. Anna Dolce traded her Miss Georgia (Europe) crown and national fame for a $40 shot at the American Dream. After getting her start in the restaurant industry, Anna observed that the biggest missing piece in the hospitality industry is often hospitality.
Jan Gunnarsson is a hospitality industry veteran from Sweden who exhibits a refreshing take on customer service and leadership. Jan believes customer experience is not in the first place about strategies and tactics but about the attitude we bring. Jan talks about how a business's heart is your attitude. Hostmanship is the book he wrote with Olle Blohm. Hostmanship really is about giving. It's about sharing a part of yourself and your knowledge.
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