Customer service is of critical importance for the tourism and hospitality sector now more than ever before, as customers are looking to increase value for money and are less forgiving of mediocre service.
The book highlights the history of travel and tourism and the evolution of hotels and motels. Provides readers with an in-depth understanding of the travel agencies and tour operations from where they get their vacation tickets booked and arranged.
The Office works to enhance the international competitiveness of the U.S. travel and tourism industry and increase its exports, thereby creating U.S. employment and economic growth.
U.S. Travel Association is a national, non-profit organization representing all travel industry components. U.S. Travel advocates for policies to accelerate an even recovery across the travel industry and restore economic and job growth for this essential contributor to our nation’s success.
Customer Service in Tourism and Hospitality by 
Handbook of LGBT Tourism and Hospitality by 
Travel, Tourism, and Hospitality: Global Dynamics by