| Transcripts are incredibly helpful for new employees to get a feel for the types of questions asked and to see how other librarians respond. To view transcripts from specific chats, click "LibChat" from the yellow navigation bar at the top and then select "Transcripts." This will display a list of transcripts with the most recent chat transcript on top. If you are looking for a specific transcript or a transcript with certain keywords, you can use the filters at the top to narrow down your search. |
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To view transcripts the transcript from a specific chat, select the "View Transcript" icon .
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To view chat ratings, click "LibChat" from the yellow navigation bar at the top and then select "Chat Ratings." You can then view all ratings or narrow down using the limiters at the top.
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To email a chat transcript, select the "Email Transcript" icon and select the type of transcript you would like to send. You can choose to send a Patron Transcript, which does not include system messages or internal notes, or a Librarian Transcript, which can be shared with staff and will include all system details.
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If there is a user who is chatting inappropriately and needs to be banned, you can select the "Ban this IP" icon in the actions column. You can choose to add a reason for the ban before saving.
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