Libraries: Locations: Library Support Services

Campus Library Information

Library Support Services

HCC Mail Code 1229J
3100 Main St. Room BB00 Houston, TX 77002
713-718-7592
Hours: M-F 6:00AM - 4:00PM

Acquisitions

Marlinda Karo profile pic

What We Do

Ordering, receiving: digital and physical books, media, and periodicals
Materials intake
Fund code maintenance
Vendor relations
Web Management Reports configurations
Sierra Acquisitions records maintenance

Contact

Marlinda Karo

Phone: 713.718.6684

Cataloging

Klairon Tang profile pic

Nora Martinez profile pic

What We Do

Catalog physical items, including books, DVDs, games, kits, music, and more
Catalog digital items and integrating resources as needed
Maintain catalog and authority records
Conform to cataloging standards
Enhance the catalog with links, tables of contents, and other information
Maintain EBSCO Discovery Service catalog content

Contact

Klairon Tang

Phone: 713-718-7590

Nora Martinez

Phone: 713-718-7457

Device Management

Mira Washington

Raul Martinez

Felicia Turner

What We Do

Manage HCC student Google accounts
Manage student-use devices
Disable and re-enable devices
Device repair
Sierra item record maintenance

Contact

Mira Washington

Phone: 713-718-7593

Raul Martinez

Phone: 713-718-6153

Felicia Turner

Phone: 713-718-2471

Digital Resources Management

Jean Taylor
Jennifer Stidham

What We Do

Catalog digital books, journals, and media
Maintain holdings and access information for cataloged digital resources
Maintain catalog and authority records
Conform to cataloging standards
Locate and catalog scholarly open access materials
Maintain EBSCO Discovery Service catalog content

Contact

Jean Taylor

Phone: 713-718-7458

Jennifer Stidham

Phone: 713-718-8299

InterLibrary Loan

What We Do

Place requests through Worldshare
Return borrowed materials
Process ILL materials in Sierra
Maintain and report ILL statistics

Contact

Raul Martinez

Phone: 713-718-6153

Web Form: When We Don't Have It

Item Record Maintenance/Location Changes

Mira Washington

Raul Martinez

Felicia Turner

What We Do

Location changes
New spine and inner labels
Withdrawals
Course reserve removals
Book repair
Sierra patron record maintenance

Contact

Mira Washington

Phone: 713-718-7593

Raul Martinez

Phone: 713-718-6153

Felicia Turner

Phone: 713-718-2471

Systems

What We Do

Sierra access, configuration,and maintenance -- all modules
EZproxy configuration and maintenance
Develop and maintain cloud servers
Springshare access, configuration, and maintenance -- all modules
Systems troubleshooting (logins, database access, configuration, etc.)
Web development (all systems)
Procedures & training
Data warehousing and statistical reporting
Scheduled processes (Sierra accounts, PS service indicators, overdue and courtesy notices, etc.)

Mira Washington

Phone: 713-718-7593
Raul Martinez

Phone: 713-718-6153
Felicia Turner

Phone: 713-718-2471

Administration

What We Do

Departmental workflow
Systems administration
Eagle Library Search
Coordinate deliveries
Purchasing

Somer Newland

Phone: 713-718-2320

Our Mission

Library/LRC Support Services supports the mission and values of HCC and of the HCC libraries by providing a suite of centralized and essential support services to the HCC libraries and to the global HCC community. Library/LRC Support Services:

Manages efficient and accurate acquisition, cataloging, processing, and delivery of physical library resources.
Complies with national standards and best local practices to enhance and organize access to relevant learning resources whether they are owned or licensed by HCC, are provided according to cooperative agreements, or are freely available.
Trains library staff and others in the use and maintenance of library systems and databases.
Maintains and reports statistical and usage data at the institution, State, and national levels.
Cooperates with HCC partners to strengthen the capacity of the HCC libraries to serve students wherever they are.
Maintains updated and intuitive access to library management modules and to learning resources via the Library's websites and other automated systems.